Refund Policy

30-day money-back guarantee

ThrivHer, operated by Rinnovate Recruitment and Consultancy, offers a 30-day money-back guarantee on all subscription purchases. If you are not satisfied with your purchase, you may request a full refund within 30 days of your order date.

How to request a refund

Refunds are processed by our payment provider, Paddle.com Market Ltd, the Merchant of Record for all ThrivHer orders. To request a refund:

1. Visit paddle.net and look up your order using the email address you used at checkout, or
2. Email us at admin@rinnovate.co.uk with your order details and we will arrange the refund through Paddle.

After the 30-day period

After 30 days, refunds are considered on a case-by-case basis at our discretion. You can cancel your subscription at any time to stop future renewals — cancellation prevents further charges and you will retain access until the end of your current billing period.

Statutory rights

This policy does not affect your statutory consumer rights under applicable law. For full payment and refund mechanics, see Paddle's Refund Policy at paddle.com/legal/refund-policy.

Contact

Need help? Email admin@rinnovate.co.uk.